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FAQ

Frequently Asked Questions for this blog and my YouTube Channel

Question:  What’s your favorite Antivirus (signature based)?

Answer:  Currently it’s Norton Antivirus.

Question: Where do you get your malware links from?

Answer: Friends, my own infected machines, clients and a few websites.

Question:  Can you PM\Email me some malware links?

Answer:  No, it’s a legal thing for my L.L.C.

Question:  How do you keep your PC’s malware free?

Answer:  I have 3 PCs and 2 Macs.  The PC’s run Norton Internet Security with Comodo’s Firewall and Defense+.  The Macs run Sophos Antivirus.  I haven’t had an infection yet.

Question: How often do you update your blog?

Answer:  Almost everyday.

Question: How can I reach you?

Answer:  askus@remove-malware.com, twitter.com/removemalware, remove-malware.com/forums, youtube.com/mrizos

Question:  How often do you review anti-malware products?

Answer:  1-2 times a week.

Question:  What’s your favorite anti-malware technology?

Answer:  HIPS and Insight.  HIPS is a little chatty but I like being in control of what runs and what doesn’t.

Question: How long does it take you to respond to my email/request?

Answer: Since I work about 80 hours a week it can be 2-3 days.

  • Ron Plosnak

    Hi Matt,
    Came across your great video. Had Stopzilla and cancelled.
    ( It started redirects on all google searches). Went to purchase Spyware Doc w/ Antivirus while in safe mode as recommended and got: card declined notice via element5.
    Googled review for PCTools credit collector which is element5 and freaked with all the comments saying they scammed their card of charges. Any experience with this issue? Was my debit card declined ’cause I was in safe mode?? I have the funds in my account so that is not a problem.
    Thanks,
    Ron

    • malwarekilla

      @Ron – I purchased dozens of items via Element and I’ve never had a problem. Try buying it from another PC if you can.

  • Martino

    HI Matt,
    first of all thank you for all the videos. Recently i’ve heard some people saying that if you are running a 64BIT OS you are bullet proof against malwares and other types of threats because the so called “viruses” aren’t made for 64BIT OS. Is that true?

    Thanks.

  • Henk ( Crete – Greece )

    Hi Matt,

    Before start using TeamViewer I would like to know; is there a possibility to get infected by the contaminated computer that I’m connected to? I’m new in the field of remote help and just would like to make sure.

    All your material has been of great help in order to repair computers here on Crete.

    Thanks from the Mediterranean in Europe

  • Walmsley

    Hiya Matt,
    I was wandering if you could
    do a review on Kaspersky Lab’s new product …
    (Kaspersky PURE)

    yea…anyway… Many Thanks “)

  • Walmsley

    Could you revew bullgaurd?

  • Bjorn Foss

    Would like to see the latest review on Panda Free Cloud AV
    Pls revert
    Have a good day !

    Rgds,
    Bjorn

  • http://www.bogdanciochina.webs.com Bogdan

    please do a review of McAfee antivirus Plus 2010 please and a other on Trend Micro Internet Security 2010 thanks

  • http://www.bogdanciochina.webs.com Bogdan

    please do a review of Bullguard Internet Security?

  • http://www.youtube.com Maximus

    Please review
    HIPS
    safe n sec
    trustware buffer zone

  • Theo

    Hi matt, please could you checkout zone alarm, iobit 360, and laversofts Ashampoo anti-malware… Thanks …

  • Joe Cantey

    Hey Matt, Just wondering if you heard of this problem with IE8? It removed all my restore points. It caused other problems to, but that’s the main question. I ws told by someone at hp that IE8 is not compatable with vista. That doesn’t help me now.

    • malwarekilla

      @Joe – nope, never heard of such a thing. IE8 works fine with Vista. If anything removed a restore point then it’s probably malware related.

  • Jason

    Hey Matt, love your Videos…what do you think is the best security programs (anti-Virus+Spy ware and Optimizers)
    I am using COMODO IS free and Avast also Advanced Win Optimizer 6…Thanks KEEP UP the good work.

  • Sandro

    Can You review BitDefender Total Security 2010 or Antivirus 2010? Thanks Matt!

  • Qian

    After cleaning a Pc that has never had any protection or maintenance, i always running a disk defragmanter and registry cleaner after. I usually find 1000+ fragmented files and 500+ registry errors after scanning.

    I highly recommand Smart Defrag is free and it is one of the highest rated disk defragmanter recommaned by professionals and most downloaded on Cnet. It has live defrag and a very simply interface so its perfect for people thats not experienced with computers.

    The other disk defragmanter i recommend is diskeeper lite. Its very good + simple, i don’t recommand diskeeper pro or any other verison as it can be very overwhelming.

    As for registry cleaner, its very importent to find a decent one, not one thats build into an anti virus program or cleaning program because they suck.

    I would recommand Regdefence. It is highly rated by professionals on Cnet and it really works unlike most other registry cleans. I was sceptic too until i compared it to Regcure and it found alot more + it actually fixed it unlike Regcure which finds the same things over and over again.

    I find these that dose a specific task better and alot more powerful compared to ‘all in one’ cleaning programs such as iolo system mechanic.

    This is from all my years of computer experience.

  • Jason

    Hey thanks for the help!!!
    do you think Advanced System Optimizer is a good tool??
    should I be using it???

    thanks.

  • Qian

    Yes using it is better then nothing. Although i don’t prefer ‘all in 1′ tools. The 2 main features in ‘all in 1′ tools is the disk defragmenter and registry cleaner. But those in ‘all in 1′ tools aren’t very powerful.

    I find these that dose a specific task better and alot more powerful compared to ‘all in one’ cleaning programs such as the ones i mentioned.

    Try running the ones i recommended, it would find alot more problems and errors then the ones in the ‘all in one’ tool.

  • Jason

    thanks for the help Matt, can I ask you what the best free tools for Windows 7 64bit would be.

    Tanks for the advice!

  • Paul Rogers

    Quick question if that is ok- which set up would you prefer- Malware Bytes, Avira 10 Anti Vir Free, Geswall or Sandboxie or pay for Kaspersky Internet Security 2010 to cover everything??? Which should be the most 1. effective at blocking/preventing etc and 2. most reliable and stable??? Thanks in advance

  • Larry Mollner

    Hi Matt, been watching your video’s on testing different security software and your approach is unrealistic. Most people do not run a virtual machine on their computer. I realize your doing this for testing purposes, but malware may react differently in a virtual machine environment. To truly test a anti-virus software or security suite, you need to set up a computer like an average user would do (no VM) and test your 10 (more than 10 would be better and of different variety instead of for example mostly trojans) malicious downloads this way. Of course there is always the risk of getting infected, but that’s the real world environment. This will show how effective the software truly is. Thanks for great video reviews.

  • Sn1per_19

    Hey Guys can I ask for some help?

    my PC is really slow lately and I don’t know how to improve it’s speed I’ve gone in to msconfig and I’v uninstalled all not used programs but still no change…I’ve looked in Task manager and everything seams normal, but I have to wait a while before any of my files/programs open…I’m using Windows 7 64bit OS
    I have 2,00GB of RAM
    and a Intel Core 2 duo processor

    and I’m running Bit Deffender Internet security 2010

    any advice on how I can speed up my PC WITHOUT having to upgrade would be GREAT!!! Thanks

  • NormanSecuritySuite!!

    “Question: How often do you update your blog?
    Answer: Almost everyday.”
    Matt, you hardly update your blog every week, let alone everyday! :P

  • John

    Hi,
    I have a question regarding the removal of malware. Well I downloaded MalwareBytes to my infected computer by a flash drive because I think the virus was preventing me from downloading it, and whenever I try installing it it always pauses of Extracting files or something like that and it freezes up… Is there anything I can do??? please help!

  • LR

    Hey Matt, will you be reviewing Immunet Cloud AV now that? it is out of beta? It can be used as a back up AV that runs inconjunction with your main AV.

  • Wadabing

    Matt, can you do a review on “Stopzilla”? There ads are everywhere, and they speak highly of themselves. They claim to be able to take down the Google redirect virus, I highly doubt this, but could you test it out?

  • al

    boy this faq needs to be updated avira 9? thats last year

  • keith smith

    Matt – did you change your mind & decide not to do a review of Defensewall 3.0?

  • erik

    Matt,
    Thank you for your YouTube step by step malware removal vid, extremely helpful. I need further assistance in post-removal; a.) I cannot find the repair codes discussed in your vid, that you say are on your blog. b.) My IE browser still re-directs, and c.) my computer is very slow, as compared to prior infection. Please help. Thanks.

    • malwarekilla

      @erik – if your browser is still redirecting then you probably still have a rootkit. Try scanning C:\Windows via a Dr. Web Live CD.

  • James Yu

    It seems that my desktop is booting up kinda slower than normal. I was just wondering if a desktop with windows xp sp3 take about 3 mins and 20 seconds to boot is normal? Should i do a reformat or Clean for viruses and malware first?

  • http://www.dslreports.com/forum/r24816361-Challenge-to-Symantec-from-Comodo-Super-Hero-Melih Comodo VS. Symantec

    Hey Matt, was wondering what your thoughts on this was? perhaps you could take on this task?

    http://www.dslreports.com/forum/r24816361-Challenge-to-Symantec-from-Comodo-Super-Hero-Melih

    Thesis David Hall, a product manager at Symantec: “If you are only relying on free anti-virus in this modern age, you are not getting the protection you need to be able to stay clean and have a reasonable chance of avoiding identity theft … free anti-virus is not enough: you need in-depth layered technologies, which only come from the more mature paid suites.”

    Reaction Melih, Comodo’s invincible ultra super hero:

    “I read what Symantec have said about Free Anti Virus products. This kind of misinformation is just unacceptable from companies like Symantec! Enough is Enough..You can’t mislead end users with blatant lies like this!

    If Symantec truly believes what they preach to the media then they will have no problem taking this challenge:

    To Symantec: Comodo openly challenges you to an independent test to see which product can protect users better. A $$$ Norton product or totally Free Comodo!

    Just let us know. Our respective companies will choose a mutually agreeable independent testing organisation to test which product can “Protect” the end user better.

    Eagerly awaiting your answer.

    Melih

    CEO

    COMODO”

    • malwarekilla

      Very interesting…I may give this a shot.

  • Leao Bras

    Hey Matt, a new age of virtualization is coming…

    http://www.citrix.com/English/ps2/products/product.asp?contentID=2300325&ntref=hp_promo_1b
    (Xenclient)

    cheers,

  • WHASSUP

    Sorry I may not have made myself clear (no I am not trying to spam your site) By ‘working together’ I mean, will they work with no problems– will they still function properly without interference from one another? My apologies again

  • malwarekilla

    @WHASSUP – no, you should only run 1 anti-virus at a time.

  • Mitch

    Wanted to register on the forums… clicking register just brings up a message saying cant register,,, tried to contact someone through the forum about this… no working links without registering…

  • Casey

    @malwarekilla – I have a question. Can you use Ultimate Boot CD 4 Win on windows vista and 7? If not, what do you use if your working on someone’s computer that has windows vista or 7 on it?

  • Marcus

    Hey I found you on youtube like what you do. I wanted to know I have three computers at home. have problems one dead and recovery disk does not work. I has a message bootmgr missing. I know I have gremlin on all computers. need all fixed. how much for all and how and what kind of payment system do you have. I have paypal and bill me. do you do either? Thanks Marcus

    • malwarekilla

      @Marcus – If you’re in St. Louis I can take a look at these. Are you in St. Louis?

  • Althaf

    Hi Matt,
    first of all thank you for all the videos, very useful. I need to get some more knowledge about Kaspersky sand box application. Im currently just running googlecrome and firfox form kaspersky sandbox. but i dont have more knowledge about kaspersky sandbox. can u give some important details about kaspersky sandbox.

  • Tapatos

    I was wondering if you could make a tutorial on the VMWARE program you use. I was hopin to check it out but I would like to see exactly how it works

  • gerry

    Hey again… was doing a little research and most app’s like ges wall and def wall are only for 32 bit os, i guess ill have to stick to sandboxie then… or would u recommend something else? keeping in mind i dont wanna spend any € =P cheers

  • jim

    can i put youtube buttons on my website that link to your youtube videos?
    i am going to make a few of my own but yours are excellent!

  • Mark H

    Matt,
    can you please update your favorite Antivirus please?

    • malwarekilla

      @Mark – Done.

  • Michael

    Hey Matt, will you do another review/prevention test for Microsoft Security Essentials 2.0 or higher? The last one you did was the beta.

  • shre54321

    Hi!,

    can u review avira 11 please?
    Matt i recently heard Avira 10 has serious problems with detections zero-day infections

  • shre54321

    P.S i switched to avast! for now….Running well with my comodo firewall with defence+…..Lost trust on avira it lead a trojan and a rootkit inside my friends machine that had avira antivir 11 it was up to date…..

  • Susan Mulford

    Do you have instructions on how to remove a phishing site that a hacker put on your website that is not even published? That is what I am dealing with now. My host is Siteground. Sigh.

  • http://profile.yahoo.com/5WAD5NRDOKCH6LVRE3RH55WI2U Greg

    Hey Matt,

    Great videos! I think you should do a review about VikingPCHealth anti-malware. It is a great product