Ohh, I love my grandparents. My grandfather especially. He simply refuses to believe that anyone could possibly know about computers more than him. Which is sort of how this problem started.
He called me up last night, and finally conceeded defeat, telling me that his computer would no longer boot, and he was stumped. I asked how it got to be that way, and this is the information I got:
He was browsing through "sites", when his computer suddenly slowed down tremendously (he's got a Win 7 64 with 8 gigs RAM and an i7, so it takes quite a bit to slow that down). Him, being very paranoid, immediatly did a hard shut-down, and pulled out his KAV rescue disk.
That's all well and fine. But apparently he didn't realize that it can be dangerous to run a rescue disk like that when your OS wasn't shut down properly. The disk even warned him that bad things could happen if he mounted the drive and it wasn't shut down properly. But, of course, no one at Kaspersky knew about computers as well as he did, so he told it to mount anyway.
Well, it did, and he did his scans, and it found nothing. So, he rebooted, ejected the CD, and rebooted again.
Now, here's the fun part. He gets the BIOS screen like normal, but after that, all he sees is a black screen with a cursor blinking about 4 lines from the top of the screen. No beeps, no warnings, no windows. He was clueless.
So, smiling to myself, I went over to his house with my bootable Ubuntu CD, to see if maybe I could fix it myself. Well, now I'm stumped, too.
If I use the Terminal in Ubuntu too see a directory of his C:\ drive, there appears to be no WINDOWS folder... it's like whatever he managed to delete his WINDOWS install. His "Documents and Settings" folder is still there, but inside of it his account is strangely missing. I didn't want to run any recovery programs until I got a second opinion. Did he manage to corrupt his filesystem because of his computer genius? If not, then what DID he manage to do?
~~If you're so good with computers, how come you're paying me 300 dollars to fix it?~~